The customer sets the benchmark for the quality of our products and services. The customer is the recipient of the respective good or service who is directly downstream in the process chain. We measure ourselves by the degree of customer satisfaction we attain and the customer benefit we generate. This also applies to services rendered in our name by dealers and in after-sales service.
QUALITY BEFORE QUANTITY
The stringent requirements our customers place on the reliability of our products and services can be met only by mastering processes for the long term. Our quality capability is the result of stable processes, supported by tests to safeguard and monitor the influencing factors (such as people and machines).
Continuously improving products, services and processes (innovative force) offers the customer long-term added value over the competition and ensures company success. The required level of expertise and motivation of our employees makes a substantial contribution to keeping jobs safe. To do so, we use professional training programs developed in-house (professional training catalogs) as well as external programs.
PREVENT DEFECTS, DON'T FIX THEM
As part of our slogan "Prevent defects, don't fix them!" we not only concern ourselves with the defects themselves, but determine the causes methodically and eliminate them for the long term. Prevention is the supreme principle.
ZERO DEFECTS WHEN THE CUSTOMER RECEIVES THE PRODUCT
The objective of "zero defects when the customer receives the product" requires safety, reliability and stability throughout the entire process chain (from the supplier to the shipping department). The factors of quality, costs and deadlines determine our everyday efforts in striving towards optimum customer satisfaction. In order to accomplish this, we conduct surveys at defined cycles to determine customer satisfaction and to derive process and product improvements where necessary.