Quality Policy
The customer sets the benchmark for the quality of our products and services. The customer is the recipient of the respective goods or services who is directly downstream in the process chain. We evaluate  our performance based on the customer satisfaction we attain and the customer benefits we generate. This also applies to services rendered in our name by dealers and in after-sales service.

Quality Before Quantity

The stringent requirements our customers place on the reliability of our products and services can be met only by mastering processes for the long term. Our quality capability is the result of stable processes, supported by continuous testing and monitoring of the influencing factors (such as personnel and equipment).

Continuous Improvement

Continuously improving products, services, and processes (innovative force) offers the customer long-term added value over the competition and ensures the company's success. The required level of expertise and motivation of our employees makes a substantial contribution to keeping jobs safe. To do so, we use professional training programs developed in-house (professional training catalogs) as well as external programs.

Prevent Defects, Don't Fix Them

As part of our slogan "Prevent defects, don't fix them!" we focus not just on identifying issues, but on eliminating root causes to prevent future defects. Prevention is the supreme principle.

Zero Defects on Delivery

The objective of "zero defects when the customer receives the product" requires safety, reliability, and stability throughout the entire process chain (from the supplier to final delivery). The factors of quality, cost, and deadlines determine our everyday efforts in striving towards optimum customer satisfaction. To accomplish this, we conduct surveys at defined cycles to determine customer satisfaction and to derive process and product improvements where necessary.

Certificates

QES Certificates

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